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Return to shopFAQ’s
Shopping Information
You can buy Cotti.london collection online.
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept Apple Pay, Google Pay, Klarna and Credit Card.
Yes, your payment information is secure.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Information
For further information on our shipping destinations and costing, please visit our Shipping Policy.
If you have placed an order but no order confirmation email has been received, please firstly check your junk.
If the email still can’t be located, this means that your order was unsuccessful. In which case, funds will bounce back to the account of your original payment method within 72 hours.
To avoid an unsuccessful order, please ensure that your billing information matches the details that your bank/payment provider have on record. Please also clear cached data and cookies.
In the rare case that your order is not as expected, please contact our Customer Service team and we will be more than happy to help.
Please email customerservice@cotti.london or fill out our Contact form.
For all the information about how to return an item, please visit our Returns & Exchanges Policy.
You can return or exchange your shoes for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
You can easily request this via our Return Form.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
You can also visit our Returns & Exchanges Policy.
If you ordered two sizes and need to return one size, Cotti will cover the return cost.
If you wish to return for store credit, Cotti will cover all the return costs.
You can return your shoes for a refund to the original payment method. In this case, part of the shipment costs are non-refundable, and deducted from your refund, according to the rates on “RETURN SHIPPING FEES”.
Once your parcel has been delivered back to our warehouse, we aim to process your refund or your exchange within 5 working days.
You will receive updates via email to keep track of your return’s progress.
Yes, you can.
If you need an exchange, we will cover the return and shipping costs of your new pair. This is limited to one exchange per order.